FAQ

Account registration

Do I have to register to purchase without registration?

No, it is possible to purchase without registration.

I forgot my password, what should I do?

In order to reset the password, use the "forgot your password" function in the password field in the login panel.

I have some technical problems? What are recomended system requirements?

Google Chrome

Mozilla Firefox

Apple Safari for MacOS

Microsoft Edge

Opera

Apple Safari for iOS

Google Chrome for Android

How to delete your account?

If you want to delete your account, please contact us.

If you want to delete your personal data, please contact us.

Login

How to log in?

To log in to the store, click on the user login icon in the upper right corner of the screen. Enter your login and password and confirm your choices.

What are my login details?

You choose the login and password for your account during the registration process. The default login is the user's email address. If you forgot your password please use the password reset process after which you will receive confirmation email.
There you will find instructions that will guide you through the process of
changing your password.

Payment methods

What payment methods do you accept?

Przelewy24

PayPal

Status of the order

How can I monitor status of the order?

The order fulfillment process will begin immediately after we receive your payment. We will inform you about each stage of your order by e-mail.
You will receive an automated email from us for each of the following steps:- Confirmation of the order
- Confirmation of payment (in the case of a traditional bank transfer, it may take longer)
- Information about completing your order and forwarding it to the courier company
- Confirmation of the number of the bill of lading sent by the courier company that will deliver your package.
- Confirmation of delivery of the parcel
- Order cancellation (at the customer's request or in the event of a lack of payment)

My order is taking too long. What should I do?

If you notice any problem with the execution of your order or the lack of confirmation of any of the stages by e-mail (more than 24 hours from the moment of placing the order), please contact our customer service department.

Order cancelation

Can I cancel my order?

Yes. This is only possible if the order has not yet been handed over to the courier. The refund will be made to your bank account or credit card within 14 business days.

In the event of a lack of payment after placing the order, it will be automatically canceled within 3 business days.

Delivery

How can I estimate a delivery time and shipping costs?

After the payment is recorded in our system, the shipment is carried out within 48 hours.

Estimated delivery time and shipping cost vary depending on the country from which the order was placed.

Is there an international shipping option?

Yes. We accept international shipping.For this purpose, please contact our customer service directly for further information.

Is it possible to collect in person?

Pickup in person is not possible.

Return Policy

How can I return an item and withdraw from the contract?

You have the right to withdraw from the sales contract within 14 days from the date of delivery of the order. In case of loss of the withdrawal form attached to the package, download it HERE. Please complete it and send the signed original back with the returned products.

Agreement withdrawal form, download it HERE.

Complaint form, download it HERE.

Warranty

What is the warranty period?

The standard warranty period for each device is 24 months (from the date of receipt of the item). During this time, you can report faults as part of the free service. Remember that acquired defects resulting from improper use of the equipment are not covered by the free service.

SECURE PAYMENT

Your payment information is handled securely.

WARRANTY

The standard warranty period for each device is 24 months.

CUSTOMER SERVICE

We will answer your questions from Monday to Friday

Do you have any questions? Write us an email. info@vintagecuisine.pl